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Original art and items from my shop are typically ready to ship when you order. If you commissioned me to do a print, I can typically get your order together within 3 business days. If you order an original art commission, I've given you an estimated completion date for your order. Please keep in mind that these are estimations and I will notify you of any unforeseen delays.
When I ship in my store, I typically ship using USPS first class shipping. It is less expensive, especially for international shoppers, and includes insurance based on what you purchase as well as tracking.
When I print my label, I receive your tracking number. I then put it into Squarespace and it automatically sends the fulfilment email. Please do not be alarmed if you receive your fulfillment email and the tracking says USPS hasn't received it yet.
I schedule time in my week to pack, label, and drop off orders Tuesdays, Thursdays and Saturdays, but my drop box is close by and I can get there almost anytime.
Within the United States, first class mail should arrive within 3 days of shipping. I charge a flat rate of $5 for shipping within the United States.
Outside of the United States, it depends on the destination, but first class mail should arrive within 3 weeks. I charge a flat rate of $17 for shipping outside of the United States.
Weather or natural disaster can be an issue, and I'm happy to help figure out why your order is late if that should happen. I'm sending out the art I've poured lots of time and love in to, and I want to make sure they arrive at their new home safely.
Returns, Exchanges, and Cancellations
I do not accept returns or exchanges on any order. I accept cancellations within 24 hours of your order for a full refund.
In the event that you have any issue with your order after the 24 hour window or even after it arrives, please send me an email to firstname.lastname@example.org as early as possible. I do my best to get my inbox cleared out every day, so you can expect a response from me with 24 hours during business days and 24-48 hours on the weekends or around holidays.